Payment, Expectations and Cancellation Policy

Payments are made via Credit Card. If you do not have a credit card, you can make a request for Back Home Therapy to accept Interac e-transfer. (Interac e-transfers are expected to be sent within 12 hours of the completed session). You will not be charged until after the session is completed. Once you have been charged, you will receive an email with an invoice which can be submitted to your insurance for reimbursement if you have benefits. 

Sessions are organized for an agreed upon time and date. If you are late attending your session, the therapist will stay available (online or in-person) for 15 minutes to allow for any mishaps that may have affected your availability. If you do not make contact within this time, then the session will be considered missed and will be cancelled. If you are late attending your session, the appointment will still end on the original time for the session and will not be extended. 

Your appointment time is reserved just for you. A late cancellation or missed session leaves a hole in your therapist’s day that could have been filled by another client. As such, we require more than 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice to cancel or change an appointment will be charged $100. Clients who miss their appointment without cancellation (considered a No Show) will be charged the full session rate and that amount cannot be submitted as an insurance claim. Life happens and we try to be flexible and understanding. It is also important that we set expectations that value both our time and yours.